Privacy Policy

Last Updated: August 31, 2026

Liquid Floors (“Liquid Floors,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request information or a quote, communicate with us, or use our digital tools, including automated or AI-assisted tools.

Information We Collect

We may collect information that you provide directly to us, including:

Name
Company name
Mailing or project address
Email address
Telephone number
Project details and specifications
Quote and estimate information
Photos, documents, or other information you choose to provide
Messages, questions, or other information submitted through forms, chat tools, or AI-assisted tools

We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages visited, referring website, approximate geographic location, and information about how you interact with our website.

How We Use Information

We may use the information we collect to:

Respond to questions and requests
Prepare estimates and quotes
Communicate with customers and prospective customers
Provide and improve our products and services
Schedule, manage, and perform projects
Maintain customer and business records
Generate documents and automate business workflows
Operate, maintain, and improve our website and digital tools
Analyze website usage and measure the effectiveness of our marketing
Detect fraud, security issues, or misuse of our systems
Comply with applicable laws and legal obligations
Protect the rights, property, and safety of Liquid Floors, our customers, and others

AI Assistants and Automated Tools

Some features of our website or business systems may use artificial intelligence or other automated technologies to assist with answering questions, collecting project information, preparing quotes or documents, organizing information, or supporting other business processes.

Information you provide through these tools may be processed by third-party technology providers that provide hosting, artificial intelligence, automation, document generation, data storage, or related services to us.

We recommend that you do not submit highly sensitive personal information through website forms, chat systems, or AI assistants unless it is specifically requested and necessary for us to provide a service.

Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand how visitors use the website, measure traffic, and evaluate the effectiveness of advertising and marketing campaigns.

These technologies may collect information such as IP addresses, device identifiers, browser information, referring pages, pages viewed, and interactions with our website.

Some of these technologies may be provided by third-party analytics, advertising, or technology companies and may be subject to those companies’ own privacy policies.

You may be able to limit cookies through your browser settings or through privacy controls made available on our website.

How We Share Information

We do not sell personal information for money.

We may disclose information to trusted service providers and contractors that help us operate our business, including providers of:

Website hosting and technology services
Customer relationship and business management systems
Email and communications services
Document generation and storage
Artificial intelligence and automation services
Analytics and advertising measurement
Payment, accounting, or administrative services

These providers may process information on our behalf or as necessary to provide their services.

We may also disclose information when reasonably necessary to:

Comply with a law, regulation, court order, subpoena, or legal process
Protect our legal rights or enforce agreements
Investigate fraud, security incidents, or misuse
Protect the safety or property of Liquid Floors, our customers, or others
Complete a merger, acquisition, financing, sale of assets, or similar business transaction

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and project records, complying with legal and accounting obligations, resolving disputes, and protecting our legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or information storage system can be guaranteed to be completely secure.

Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of personal information we maintain about you.

Certain laws may also provide rights concerning the use or disclosure of personal information for targeted advertising or similar purposes.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before processing certain requests.

You may also adjust your browser settings to limit or block cookies and similar technologies.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. Liquid Floors is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are intended for businesses and adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, how your information is used, or would like to make a privacy-related request, please contact us:

Liquid Floors
10801 Johnston Road, Suite 215
Charlotte, NC 28226
United States

Email: info@liquidfloors.com
Phone: 704-543-7565